Cloche products are guaranteed to be top quality. Exchanges or credit will be issued for products deemed defective. Defective product notification cannot exceed 30 days from the date of shipment. Defective product does not include products damaged due to improper laundering, ironing, or contact with chemicals, abusive care or misuse of the product.All customized uniforms and apparel are pre-approved by the customer. Customization includes any of the following: trims, lettering, numbering, embroidery, screen printing, heat transfers, flock or dye sublimated custom colors. No refunds or exchanges will be made for design change issues on pre-approved designs.You can always contact us for any return question at jbell@clochehockey.com.